Studying Time: 4 minutes
We spoke to Budi Anggakusumah, a Buyer Success Supervisor at MoEngage about his journey and experiences within the group. Right here’s a transcript of the interview.
Are you able to inform us just a little about your self and your journey earlier than becoming a member of MoEngage?
Hello, I’m Budi Anggakusumah and I’m a Buyer Success Supervisor at MoEngage. I’m a part of the Buyer Success staff in Southeast Asia. I take pleasure in enjoying video video games, strolling round with my household, and studying a guide when not working. Earlier than MoEngage, I labored for an IT Supply (Infrastructure) firm. Whereas the work was pleasurable, I discovered myself coping with stagnant infrastructure.
I’ve at all times been enthusiastic about advertising and marketing and buyer engagement. Though I didn’t have related work expertise, I discovered this area fascinating. After researching a number of corporations, I pursued a place at MoEngage. This transition was a game-changer. I used to be capable of discover my potential in a dynamic and difficult surroundings. Wanting again, this resolution has led to a deep sense of achievement and progress.
How has your journey been as a part of Crew MoEngage?
After I first joined MoEngage, I used to be warmly welcomed by my colleagues and supervisors, who went above and past to assist me adapt to the corporate and my function. I’ve improved my technical and comfortable expertise in communication, problem-solving, and adaptableness. These expertise have enriched my skilled and day by day interactions, permitting me to navigate complicated shopper interactions and handle difficult conditions simply.
Throughout my early days at MoEngage, I labored intently with senior colleagues to serve our shoppers. Ultimately, I obtained the chance to handle SMB shoppers independently. After three months, I used to be entrusted with full duty to assist a shopper, permitting me to delve deeply into the world of buyer engagement and achieve first-hand expertise working with MoEngage shoppers.
It’s been 2 years since I joined the staff. Inside this era, I used to be entrusted to assist enterprise shoppers in my area, serving to them remedy buyer engagement challenges and drive enterprise outcomes for his or her organizations.
What do you want most about working for MoEngage?
There are lots of issues that MoEngage gives to its workers that many different corporations don’t.
1. Inclusive work tradition
Working at MoEngage is enjoyable! The work tradition at MoEngage is fast-paced, productive, and clear. For instance, we host month-to-month on-line coordination conferences with our worldwide companions. It’s a superb alternative to brazenly talk about challenges and share thrilling discoveries in our area, collaboratively discovering sensible options. These conferences function a bridge for us to sort out and overcome challenges.
2. Supporting goals past work
Exterior work, I deal with making a nurturing surroundings for my household. After I utilized for a house mortgage, MoEngage went above and past to information me by the financial institution approval course of. Regardless of the preliminary setbacks of securing a digital work workplace, they offered unwavering assist, providing to vouch for my employment and revenue stability. Their help with the paperwork, which included getting ready the mandatory paperwork and liaising with the financial institution, was invaluable. The financial institution lastly authorised my mortgage. This assist has actually stuffed my coronary heart with immense pleasure. I’m grateful to MoEngage for his or her assist in making my residence dream a actuality.
3. Recognizing dedication and exhausting work
MoEngage celebrates workers who’re keen about their work. The corporate acknowledges particular person contributions with numerous quarterly awards, inspiring workers to excel. I used to be awarded the “Rock Star” award final yr – this was an unbelievable milestone for me and has motivated me to try for extra.
Grateful for the all-round assist and progress at MoEngage
I’m extremely grateful to MoEngage for his or her unwavering skilled and private assist. Their constant steerage has been pivotal in my general improvement, making my expertise at MoEngage distinctive and rewarding.
For those who’re trying to work for a fast-paced progress group and be a part of a powerful staff, have a look at methods to construct your profession at MoEngage.
